Legal
Refund Policy
This policy covers paid Anovox subscriptions (Growth and Agency) bought at anovoxlabs.com, operated by Ascot Technology Limited. Payments are processed by Paddle.com, our Merchant of Record, which issues all refunds. The Starter plan is free, so there's nothing to refund.
1. 7-day refund on your first payment
If Anovox isn't right for you, ask for a refund within 7 days of your first payment for a plan and we will refund that payment in full.
2. After 7 days
You can cancel at any time and you won't be charged again. You keep paid features until the end of the period you've paid for. Payments made more than 7 days ago, and renewal payments, are not refunded, except where the law requires it.
3. How to ask for a refund
Email ananda@anovoxlabs.com from your account email with the subject "Refund request". Because Paddle is the Merchant of Record, you can also ask Paddle directly using the link in your receipt or at paddle.net.
Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
4. Your legal rights
This policy adds to, and doesn't reduce, any rights you have under the consumer law where you live.
5. Contact
Email ananda@anovoxlabs.com.
Ascot Technology Limited (company no. 08966734, registered in England and Wales)
341 Rayners Lane, Pinner, HA5 5EN, United Kingdom